Shipping Information
At Eros Zone, we are delighted to offer free shipping on eligible orders. We believe in providing our valued customers with a convenient and cost-effective shopping experience. Please review the following information to learn more about our free shipping policy:
Eligibility for Free Shipping
Most orders placed with Eros Zone are eligible for free shipping within United States. To qualify for free shipping, your order must meet the following criteria:
- The shipping address is within the eligible free shipping area.
Free Shipping Speed
Our free shipping option typically delivers your order within 15 to 24 business days, depending on your location. While we strive to ensure your order reaches you as quickly as possible, please note that shipping times may vary based on factors such as item availability and your delivery address.
Items Eligible for Free Shipping
Most products available on our website are eligible for free shipping. However, there may be exceptions, such as oversized or extremely heavy items, which may incur additional shipping charges. Any such charges will be clearly indicated during the checkout process.
Order Processing Time
Please note that order processing time may vary depending on the availability of the items you've purchased. We strive to process and ship orders as quickly as possible. You can expect your order to be processed within 24 business days.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment. If you have any questions or concerns about your order's status, please contact our customer support team.
Shipping Restrictions
Please be aware of any shipping restrictions that may apply to certain products or destinations. Some items may not be available for international shipping due to legal or logistical constraints.
Address Accuracy
To ensure smooth delivery, please double-check the accuracy of your shipping address during checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by customers.
Customs and Duties
For international orders, please be aware that customs and import duties may be applied by your country's customs authorities. These charges are the responsibility of the recipient and are not included in the product or shipping costs.
Lost or Damaged Shipments
In the rare event that your order is lost or arrives damaged, please contact our customer support team immediately. We will work with you to resolve the issue and ensure your satisfaction.
Questions or Concerns
If you have any questions or concerns about our shipping process or policies, please don't hesitate to reach out to our customer support team. We are here to assist you and provide you with the best possible shopping experience.
Thank you for choosing Eros Zone. We appreciate your trust and look forward to serving you with exceptional products and service.